Template-Type: ReDIF-Article 1.0 Author-Name: Caroline Flammer Title: THE ROLE OF FAMILY TIES FOR THE OPTIMAL DESIGN OF HUMAN CAPITAL CONTRACTS Abstract: This paper studies the problem of financing a child's primary education when the parent is faced with credit constraints, contracting with minors is not possible and the legal enforceability of contracts is limited – a profound problem in many developing countries. It presents a model in which the empathy of agents towards their kinship (family ties) is endogenized and self-enforcement of contracts is guaranteed through the interlinkage of credit markets – first a market for education credits, then a market for personal credits such as microcredits. We analyze the impact of increased mobility and anonymity observed in developing societies on the optimal contract design and allow for imperfect information. The main results are as follows: a decrease in information flow (regarding traceability of the whereabouts as well as borrowers' credit history) causes the interest rate of the education credit to always decrease, while the effect on the interest rate of the microcredit is ambiguous. The latter falls if the parent's empathy towards its child is independent of the child's empathy. Furthermore, we find that family ties not only represent an insurance for the family members against financial distress but can also dampen the negative effect of limited enforcement on the lender's payoff. Classification-JEL: D64; D86; I22; O12; O16 Keywords: Enforcement, Microfinance, Credit Markets, Education, Human Capital, Empathy Journal: International Journal of Management and Marketing Research Pages: 1-22 Volume:4 Issue: 2 Year: 2011 File-URL: http://www.theibfr2.com/RePEc/ibf/ijmmre/ijmmr-v4n2-2011/IJMMR-V4N2-2011-1.pdf File-Format: Application/pdf Handle: RePEc:ibf:ijmmre:v:4:y:2011:i:2:p:1-22 Template-Type: ReDIF-Article 1.0 Author-Name: Petra F.A. Dilling Title: STAKEHOLDER PERCEPTION OF CORPORATE SOCIAL RESPONSIBILITY Abstract: As corporate social responsibility receives increased attention by company stakeholders, researchers are also increasingly exploring corporate social responsibility, its causes and implications. However little is known about the perception of corporate social responsibility. This study explores the link between stakeholder perception of corporate social responsibility and its relationship with underlying factors. The findings suggest that age of the corporation, community involvement, and cultural diversity have a significant influence on corporate social responsibility perception by stakeholders. Another importance is issue is the existence of a published corporate social responsibility or sustainability report. No significant results were found for the sustainable use of natural resources and Dow Jones Sustainability Index inclusion. The study concludes with recommendations for corporations on how they can enhance perception of corporate social responsibility by stakeholders. Classification-JEL: M14, M39, M49, Q01 Keywords: corporate social responsibility, stakeholder perception, sustainability reporting, cultural diversity, community investment, sustainable use of natural resources Journal: International Journal of Management and Marketing Research Pages: 23-34 Volume:4 Issue: 2 Year: 2011 File-URL: http://www.theibfr2.com/RePEc/ibf/ijmmre/ijmmr-v4n2-2011/IJMMR-V4N2-2011-2.pdf File-Format: Application/pdf Handle: RePEc:ibf:ijmmre:v:4:y:2011:i:2:p:23-34 Template-Type: ReDIF-Article 1.0 Author-Name: Mostaque Ahmed Zebal Author-Name: Ali Quazi Title: INVESTIGATING THE DETERMINANTS AND OUTCOMES OF MARKET ORIENTATION: EVIDENCE FROM BANGLADESH BANKS Abstract: This paper aims at identifying the determinants and outcomes of market orientation in the context of a developing country - Bangladesh. To this end, the validity of the well established Market Orientation (MARKOR) scale was tested using samples drawn from the private banking sector in Bangladesh. The study revealed support for the validity of the MARKOR scale when applied to Bangladesh. Stepwise regression and univariate test were performed for searching the answer for the research questions of this study. The findings of this research have important implications for marketing policies of firms operating in developing countries in general and Bangladesh in particular Classification-JEL: M31 Keywords: Market Orientation, MARKOR, Banks, Developing Country, Bangladesh Journal: International Journal of Management and Marketing Research Pages: 35-47 Volume:4 Issue: 2 Year: 2011 File-URL: http://www.theibfr2.com/RePEc/ibf/ijmmre/ijmmr-v4n2-2011/IJMMR-V4N2-2011-3.pdf File-Format: Application/pdf Handle: RePEc:ibf:ijmmre:v:4:y:2011:i:2:p:35-47 Template-Type: ReDIF-Article 1.0 Author-Name: Avraam Papastathopoulos Author-Name: Christina C. Beneki Title: PREDICTING INNOVATION ACTIVITY IN EUROPEAN MANUFACTURING FIRMS: A MULTI-COUNTRY EMPIRICAL STUDY Abstract: The purpose of this paper is to investigate the factors that influence the Internal Process Innovation (IPI) Activity of the European manufacturing firms. Moreover, a predictive model is developed that can be used to predict which manufacturing firms are more likely to introduce any new or significantly improve their internal processes. This survey is part of the e-Business Watch, a service launched in 2007 and provided by empirica GmbH to the European Commission, Enterprise and Industry Directorate General, in co-operation with renowned international partners. In the present study, 914 European manufacturing small, medium and large enterprises were examined and a set of hypotheses, regarding their innovation activity, were developed. The results showed that the adoption of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and the electronic information exchange between business partners are positively related to firm’s process innovation activity. Moreover, the results revealed that the employment of ICT-qualified employees, investments in ICTs, firm size and longterm relationships with suppliers also played a major role for European manufacturing firms to conduct internal innovations. The paper highlights the fact that the innovation activity of the firms is deeply affected by a number of different factors, both internally and externally. Classification-JEL: L6; M1; O32; O33 Keywords: Innovation activity, Processes improvement, ICT, Manufacturing firms Journal: International Journal of Management and Marketing Research Pages: 49-65 Volume:4 Issue: 2 Year: 2011 File-URL: http://www.theibfr2.com/RePEc/ibf/ijmmre/ijmmr-v4n2-2011/IJMMR-V4N2-2011-4.pdf File-Format: Application/pdf Handle: RePEc:ibf:ijmmre:v:4:y:2011:i:2:p:49-65 Template-Type: ReDIF-Article 1.0 Author-Name: Orose Leelakulthanit Author-Name: Boonchai Hongcharu Title: FACTORS THAT IMPACT CUSTOMER SATISFACTION: EVIDENCE FROM THE THAILAND MOBILE CELLULAR NETWORK INDUSTRY Abstract: Retaining current customers is one of the key success factors to survive in the mature market of the mobile cellular network industry in Thailand. The aim of this study is to identify key success factors of this industry. Adult users of mobile cellular networks are interviewed. The results from the multiple regression analysis show that from the mobile service perspective, the customer values network quality, emotional value, promotional value, quality of service at shops and quality of call center service. From a more holistic perspective, corporate image plays a significant role in enhancing customer satisfaction with mobile cellular networks in Thailand. Classification-JEL: L96; M31 Keywords: Customer Satisfaction, mobile phone networks, utilitarian value, hedonic value Journal: International Journal of Management and Marketing Research Pages: 67-76 Volume:4 Issue: 2 Year: 2011 File-URL: http://www.theibfr2.com/RePEc/ibf/ijmmre/ijmmr-v4n2-2011/IJMMR-V4N2-2011-5.pdf File-Format: Application/pdf Handle: RePEc:ibf:ijmmre:v:4:y:2011:i:2:p:67-76 Template-Type: ReDIF-Article 1.0 Author-Name: Chao-Sen Author-Name: Li-Fen Tsai Author-Name: Pei-Wen Wang Title: CORRELATION BETWEEN TECHNOLOGICAL CREATIVITY, SELF EFFICACY AND KNOWLEDGE SHARING AMONG ATHLETES Abstract: The main purposes of this study were to investigate the influence of technological creativity for sports, self-efficacy and knowledge sharing , and to analyze the correlation between technological creativity for sports and knowledge sharing, via the mediating effect of athletes’ self-efficacy. This study selected current athletes, including tennis players, track and field athletes, volleyball players, etc. as the subjects, with a total of 250 athletes. Statistical methods, such as Cronbach’s α, factor analysis, Pearson’s correlation, regression analysis, and path analysis, were used to perform analyses. It was found that on the technological creativity for sports , athletes’ creativity and technological capacity had significant positive influence for self-efficacy. In other words, the improvement in athletes self-efficacy may improve their creativity and level of technological capacity. Therefore, it is necessary for coaches to constantly strengthen athletes’ self-efficacy and provide them with the space for the development of creativity and technological capacity in order to specifically improve their athletic performance. Classification-JEL: M12 Keywords: Knowledge Sharing , Self-efficacy, Technological Creativity for Sports Journal: International Journal of Management and Marketing Research Pages: 77-84 Volume:4 Issue: 2 Year: 2011 File-URL: http://www.theibfr2.com/RePEc/ibf/ijmmre/ijmmr-v4n2-2011/IJMMR-V4N2-2011-6.pdf File-Format: Application/pdf Handle: RePEc:ibf:ijmmre:v:4:y:2011:i:2:p:77-84 Template-Type: ReDIF-Article 1.0 Author-Name: Gregory W. Goussak Author-Name: Jon K. Webber Title: EMPLOYEE PERCEPTION OF LEADERSHIP STYLES BY LAS VEGAS CASINO-GAMING MANAGERS Abstract: As the casino-gaming industry continues to grow, the understanding of leadership styles becomes even more important because of competition and economic challenges. The purpose of this research study was to examine employee perceptions of managerial leadership styles in Las Vegas casino-gaming operations in conjunction with revenue growth between 2000 and 2006. Participants in the current research study completed the Multifactor Leadership Questionnaire Form 5X (MLQ) to express their perceptions about the leadership styles of casino-gaming managers. The study revealed that Las Vegas casino-gaming employee participants perceived their managers as following a transactional rather than a transformational style of leadership. In addition, revenue growth was not seen as a determining factor in how employees viewed their manager’s leadership style. Classification-JEL: M1 Keywords: Leadership, Transformational Leadership, Casinos, Gaming Journal: International Journal of Management and Marketing Research Pages: 85-98 Volume:4 Issue: 2 Year: 2011 File-URL: http://www.theibfr2.com/RePEc/ibf/ijmmre/ijmmr-v4n2-2011/IJMMR-V4N2-2011-7.pdf File-Format: Application/pdf Handle: RePEc:ibf:ijmmre:v:4:y:2011:i:2:p:85-98 Template-Type: ReDIF-Article 1.0 Author-Name: Susan J. Kowalewski Author-Name: Linda Moretti Author-Name: Denny McGee Title: SUCCESSION PLANNING: EVIDENCE FROM BEST COMPANIES IN NEW YORK Abstract: Succession planning, as defined by Butler and Roche-Tarry (2002), is an ongoing dynamic process that assists a business or organization in aligning its goals and its human capital needs. Succession planning can prepare companies for future critical vacancies of middle and senior management positions. Forecasting the talent necessary for these roles can provide the groundwork and understanding of the characteristics needed to maintain and grow a company’s strategic plan. Both short and long-term strategies must take into account the many forces at work both internally and externally, domestically and globally during planning. This paper presents survey results from New York State companies (N = 25) related to succession planning. This paper will also explore and review the importance of incorporating succession planning into every organtions business processes Classification-JEL: M12 Keywords: Human Resources, Succession Planning, Organization Journal: International Journal of Management and Marketing Research Pages: 99-108 Volume:4 Issue: 2 Year: 2011 File-URL: http://www.theibfr2.com/RePEc/ibf/ijmmre/ijmmr-v4n2-2011/IJMMR-V4N2-2011-8.pdf File-Format: Application/pdf Handle: RePEc:ibf:ijmmre:v:4:y:2011:i:2:p:99-108