Template-Type: ReDIF-Article 1.0 Author-Name: Mark Kunze Author-Name: James Phillips Title: THE INFLUENCE OF EMPLOYEE AFFECT ON LEADER-MEMBER EXCHANGE AND PERCEPTIONS OF PSYCHOLOGICAL CONTRACT VIOLATION Abstract: This research investigated employees’ psychological dispositions of positive affect, negative affect, and cynicism as potential influences upon their perceptions of psychological contract fulfillment or violation. Leader-member exchange (LMX) was hypothesized to serve as a partial mediator of the relationship. Prior research has focused mainly on direct relationships between various personality variables and either LMX or psychological contract violation; none have yet examined LMX as a potential mediator. A model of these proposed relationships was developed based on theory drawn from the areas of social psychology, LMX, and psychological contracts. Survey data was gathered from 278 respondents across five organizations and structural equation modeling was used to examine the strength of the relationships in the proposed model. While positive affect and negative affect were found to significantly relate to both LMX and the perception of psychological contract violation, LMX was not found to function as a mediator of the relationship. Employee cynicism was not significantly related to LMX and only weakly related to perceptions of psychological contract violation Classification-JEL: M12; M54 Keywords: psychological contract, leader-member exchange, personality Journal: International Journal of Management and Marketing Research Pages: 1-23 Volume:4 Issue: 3 Year: 2011 File-URL: http://www.theibfr2.com/RePEc/ibf/ijmmre/ijmmr-v4n3-2011/IJMMR-V4N3-2011-1.pdf File-Format: Application/pdf Handle: RePEc:ibf:ijmmre:v:4:y:2011:i:3:p:1-23 Template-Type: ReDIF-Article 1.0 Author-Name: Siti Mariana Taliyang Author-Name: Rohaida Abdul Latif Author-Name: Nurul Huda Mustafa Title: THE DETERMINANTS OF INTELLECTUAL CAPITAL DISCLOSURE AMONG MALAYSIAN LISTED COMPANIES Abstract: he objectives of this study are to identify the determinants and the extent of intellectual capital disclosure among Malaysian listed firms. The variables tested in this study are (1) age (2) size (3) leverage (4) profit; (5) ownership and (6) growth. A sample of 150 companies listed in Bursa Malaysia was selected consisting of five industries: Information Technology, Consumer Product, Industrial Product, Trading/Services and Finance. The result show that about 72.6 percent of the companies selected disclosed intellectual capital in their annual reports. That data show that rour variables are determinants of intellectual age, size, director ownership and growth. Classification-JEL: M41 Keywords: Intellectual capital, human capital, relational capital, structural capital Journal: International Journal of Management and Marketing Research Pages: 25-33 Volume:4 Issue: 3 Year: 2011 File-URL: http://www.theibfr2.com/RePEc/ibf/ijmmre/ijmmr-v4n3-2011/IJMMR-V4N3-2011-2.pdf File-Format: Application/pdf Handle: RePEc:ibf:ijmmre:v:4:y:2011:i:3:p:25-33 Template-Type: ReDIF-Article 1.0 Author-Name: Andrew Manikas Author-Name: Michael Godfrey Title: EVOLUTIONARY ALGORITHM PARAMETER FITNESS: AN EXPLORATORY STUDY Abstract: Genetic algorithms were the first evolutionary algorithm designed. These algorithms simulate natural selection to produce good solutions quickly for complex problems. Job shop scheduling with sequence dependent setup times is an NP-hard problem – any algorithm to optimize this problem has an exponential time. We explore which parameters for a genetic algorithm allow it to solve these job shop problems in limited time trials. Prior literature assumes the use of these parameters is beneficial, and the parameter values are selected either based on prior research values or from design of experiments on a limited range of parameter values. Multiple linear regression is used to determine which parameters can significantly improve solutions. Our results show that a proportional 50/50 crossover parameter and a large population size are the two parameters to obtain good solutions in a constrained time environment. Classification-JEL: C20, C60 Keywords: Evolutionary Algorithms, Genetic Algorithm, Regression, Job Shop Scheduling Journal: International Journal of Management and Marketing Research Pages: 35-44 Volume:4 Issue: 3 Year: 2011 File-URL: http://www.theibfr2.com/RePEc/ibf/ijmmre/ijmmr-v4n3-2011/IJMMR-V4N3-2011-3.pdf File-Format: Application/pdf Handle: RePEc:ibf:ijmmre:v:4:y:2011:i:3:p:35-44 Template-Type: ReDIF-Article 1.0 Author-Name: Prabha Ramseook-Munhurrun Author-Name: Perunjodi Naidoo Title: RESIDENTS’ ATTITUDES TOWARD PERCEIVED TOURISM BENEFITS Abstract: Despite the increasing research on host community perceptions toward tourism development, there is limited research on small island developing states (SIDS). This study aims to investigate the residents’ attitudes toward tourism development in Mauritius, a small island developing state. Using a face-to-face questionnaire, data was collected from local residents in a community situated in the north of the country. Following data collection from a questionnaire, factor analysis and regression analyses were conducted. The results revealed that the majority of residents are supportive of tourism development in the region. Socio-cultural and economic impacts had significant and positive influence on tourism development, while environmental impacts had a negative influence on future tourism growth. Classification-JEL: M31 Keywords: Host community, Residents, Sustainable tourism development, Mauritius, Small island developing states (SIDS) Journal: International Journal of Management and Marketing Research Pages: 45-56 Volume:4 Issue: 3 Year: 2011 File-URL: http://www.theibfr2.com/RePEc/ibf/ijmmre/ijmmr-v4n3-2011/IJMMR-V4N3-2011-4.pdf File-Format: Application/pdf Handle: RePEc:ibf:ijmmre:v:4:y:2011:i:3:p:45-56 Template-Type: ReDIF-Article 1.0 Author-Name: Andrzej Kobylanski Author-Name: Bozena Pawlowska Author-Name: Anna Strychalska-Rudzewicz Title: THE ROLE OF CUSTOMER SATISFACTION IN THE QUALITY MANAGEMENT SYSTEMS: A CROSSCULTURAL STUDY Abstract: This paper aims at presenting the concept of customer satisfaction in the context of activities focused on quality management in the food industry enterprises in Poland and in the USA. The studies were conducted in food industry enterprises that possessed quality systems, certified according to ISO 9001:2000 standard. Author-investigated assessment of enterprises’ activities in the area of customer satisfaction management indicate that American and Polish companies have similar perceptions of issues associated with measuring customer satisfaction. However, American companies have more knowledge of the theoretical concept of customer satisfaction, therefore they possess a greater understanding of the implications of customer satisfaction research. Classification-JEL: L66, M11, M39, N62, N64 Keywords: Customer satisfaction, quality management systems, food industry in Poland and the USA Journal: International Journal of Management and Marketing Research Pages: 57-74 Volume:4 Issue: 3 Year: 2011 File-URL: http://www.theibfr2.com/RePEc/ibf/ijmmre/ijmmr-v4n3-2011/IJMMR-V4N3-2011-5.pdf File-Format: Application/pdf Handle: RePEc:ibf:ijmmre:v:4:y:2011:i:3:p:57-74 Template-Type: ReDIF-Article 1.0 Author-Name: Christina Beneki Author-Name: Avraam Papastathopoulos Title: A LOG LINEAR ANALYSIS OF FACTORS AFFECTING PERFORMANCE OF EUROPEAN MANUFACTURING SMEs Abstract: The purpose of this exploratory study is the examination of the complex interactions among variables that affect the performance of European manufacturing SMEs by using a hierarchical log linear model. In the present study, firm performance is empirically measured in terms of turnover growth. The raw data were drawn from an official survey conducted by European Commission’s Sectoral e-Business Watch in 2007. This survey took place among SMEs from the Chemical, rubber and plastics, Steel and Furniture industries consisted of 1.716 telephone interviews with ICT decision-makers in seven selected EU countries (UK, France, Germany, Sweden, Spain, Italy and Poland). The seven variables, which take place in our study, concern employment of ICT practitioners, investments in ICTs, product-services innovations related to or enabled by ICTs, adoption of e-commerce and e-business activities, implementation of e-CRM and rivalry in the market. All these variables were found to be associated with the outcome variable firm performance in a chi-square test analysis. The results revealed seventeen out of an original twenty-eight possible two-way interrelationships between the chosen variables were identified as remaining in the hierarchical log linear model. This paper expands the research of factors affecting the firms performance and allows a better understanding of the complex interactions and associations at multiple scales of manufacturing in Europe. Classification-JEL: L25; L26; L6; M15 Keywords: Firm performance, SME, ICT, manufacturing firms, hierarchical log linear analysis Journal: International Journal of Management and Marketing Research Pages: 75-93 Volume:4 Issue: 3 Year: 2011 File-URL: http://www.theibfr2.com/RePEc/ibf/ijmmre/ijmmr-v4n3-2011/IJMMR-V4N3-2011-6.pdf File-Format: Application/pdf Handle: RePEc:ibf:ijmmre:v:4:y:2011:i:3:p:75-93 Template-Type: ReDIF-Article 1.0 Author-Name: Fariza Hashim Author-Name: Abdul Rahim Abu Bakar Title: ANTECEDENTS AND CONSEQUENCES OF MARKET ORIENTATION IN NON-PROFIT ORGANIZATIONS: EVIDENCE FROM MALAYSIA Abstract: An emerging perspective on market orientation suggests that strategic insights may be gained when firms take into account their customers’ view on the organization's level of market orientation. Recent research offers evidence on the applicability of a customer-defined market orientation construct. This study extends this line of research by exploring the customer-defined market orientation antecedents and outcomes in nonprofit organizations such as higher education institutions. This paper accentuates the subject by reviewing a number of theoretical viewpoints as to why a customer perspective should be sought when assessing organizational phenomena such as market orientation. Based on a study conducted on students of a local Malaysian university, this study extends the notion of market orientation to include service quality and customer satisfaction. Classification-JEL: M3 Keywords: Market Orientation, Nonprofit Organization, Marketing Strategy, Higher Institutions Journal: International Journal of Management and Marketing Research Pages: 95-105 Volume:4 Issue: 3 Year: 2011 File-URL: http://www.theibfr2.com/RePEc/ibf/ijmmre/ijmmr-v4n3-2011/IJMMR-V4N3-2011-7.pdf File-Format: Application/pdf Handle: RePEc:ibf:ijmmre:v:4:y:2011:i:3:p:95-105