Template-Type: ReDIF-Article 1.0 Author-Name: Liomary Principe Ayala Author-Name: Rosaliz Santiago Ortega Title: EFFECTS HEALTH SERVICE QUALITY: A COMPARATIVE STUDY IN PUBLIC HOSPITALS VS. PRIVATE HOPITALS IN PUERTO RICO EFECTOS DE LA CALIDAD DE LOS SERVICIOS DE SALUD: UN ESTUDIO COMPARATIVO EN HOSPITALES PUBLICOS VS. HOSPITALES PRIVADOS EN PUERTO RICO Abstract: The evaluation of services is a demanding area due to an increasingly demanding society for quality services. In the area of health, patient satisfaction becomes a determining indicator in the measurement of the quality of care. The purpose of this study was to measure the relationship between the SERVQUAL Model (Tangibles, Safety, Accountability, Reliability, Empathy) with the satisfaction of clients in public hospitals compared to private hospitals. It also establishes the relationship between the five dimensions of the SERVQUAL model (Tangibles, Safety, Accountability, Reliability, Empathy) in public hospitals compared to private hospitals. The sample frame includes patients who have been treated in a public hospital or private hospital in Puerto Rico in the last 3 years. A questionnaire was used to collect data from the respondents. We obtained 203 completed questionnaires from patients who were treated at Hospitals in Puerto Rico. Statistical analysis was performed using SPSS. The conclusions for this research were that there is a relationship between the quality of services and the satisfaction of the users in addition that there is difference between the quality of services in Public Hospitals vs. Private Hospitals. According to the data collected, private hospitals provide better satisfaction to their clients Classification-JEL: I19, M00, M10 Keywords: Quality of Services, Satisfaction, SERVQUAL Model Journal: Revista Internacional Administracion & Finanzas Pages: 1-11 Volume: 10 Issue: 5 Year: 2017 File-URL: http://www.theibfr2.com/RePEc/ibf/riafin/riaf-v10n5-2017/RIAF-V10N5-2017-1.pdf File-Format: Application/pdf Handle: RePEc:ibf:riafin:v:10:y:2017:i:5:p:1-11 Template-Type: ReDIF-Article 1.0 Author-Name: Veronica de Leon Estavillo Author-Name: Manuel Gonzalez Perez Author-Name: Fernando Agueros Sanchez Author-Name: Leonardo Alonso Gaona Partida Title: MANAGEMENT SYSTEMS AND ITS RELATIONSHIP WITH CORPORATE SUSTAINABILITY AND CORPORATE SOCIAL RESPONSABILITY: EVIDENCE FROM METAL-WORK INDUSTRY IN COAHUILA STATE CENTRAL REGION LOS SISTEMAS DE GESTION Y SU ORIENTACION A LA SUSTENTABILIDAD EN EMPRESAS DEL SECTOR METAL MECANICO EN LA REGION CENTRO DEL EDO. DE COAHUILA MEXICO Abstract: Initiatives that are being promoted to achieve a more sustainable development through different international organizations have proposed a set of rules for governments, companies and society to incorporate in their regulations, work systems and conditions and lifestyles. This paper aims to determine the degree of relationship that management systems of companies of the metal working sector of the central region of the state of Coahuila in Mexico have with those rules. These rules try to strengthen a more sustainable practice. The methodology used to obtain quantitative information was a structured questionnaire applied to 35 companies of this sector. We analyzed the data using SPSS statistical software utilizing Cross Tabs and Spearman Correlation Coefficient. The most relevant results are that, with a confidence level of 93%, there is a positive correlation of 0.691 between management practices and norms applied in large companies, but not in small business Classification-JEL: M19 Keywords: Work Systems, International Rules, Sustainability Corporate Social Responsibility Journal: Revista Internacional Administracion & Finanzas Pages: 13-30 Volume: 10 Issue: 5 Year: 2017 File-URL: http://www.theibfr2.com/RePEc/ibf/riafin/riaf-v10n5-2017/RIAF-V10N5-2017-2.pdf File-Format: Application/pdf Handle: RePEc:ibf:riafin:v:10:y:2017:i:5:p:13-30 Template-Type: ReDIF-Article 1.0 Author-Name: Luis Alfredo Arguelles Ma Author-Name: Roman Alberto Quijano Garcia Author-Name: Mario Javier Fajardo Author-Name: Fernando Medina Blum Title: PROFESSIONAL SKILLS AND LABOR MARKET PERFORMANCE OF UNDERGRADUATE STUDENTS DESEMPENO POR COMPETENCIAS PROFESIONALES Y MERCADO LABORAL DE LOS ESTUDIANTES DE PREGRADO Abstract: This descriptive and longitudinal research has two objectives: to describe the professional skills acquired by undergraduate students of accounting of a public University and its effect on the positioning of the labor market. For the case of Mexico, there is an extensive debate on the determinants of low labor insertion of students in the productive sector. We examine cohorts of undergraduate students for the years 2015 and 2016 including 83 and 63 observations respectively. We conduct parametric tests. Results show that, although society is changing, the needs of preparation of students remain, modify and rebound. Students principaly require full knowledge of the fiscal norms, analysis and interpretation of financial statements, as well as the application of financial reporting standards. On the contrary, there are competitions offered in the university that are not beneficial for them such as: design and operation of cost control, as well as those of registry and control of Treasury. This result suggests modifying the university education model of accounting to make it congruent with business realit Classification-JEL: Keywords: Performance, Professional Skills, Labor Market, Undergraduate Students Journal: Revista Internacional Administracion & Finanzas Pages: 31-46 Volume: 10 Issue: 5 Year: 2017 File-URL: http://www.theibfr2.com/RePEc/ibf/riafin/riaf-v10n5-2017/RIAF-V10N5-2017-3.pdf File-Format: Application/pdf Handle: RePEc:ibf:riafin:v:10:y:2017:i:5:p:31-46 Template-Type: ReDIF-Article 1.0 Author-Name: Sara Lilia Garcia Perez Author-Name: Carlos Saul Juarez Lugo Title: CHARACTERISTICS AND CHALLENGES IN FINANCIAL ADMINISTRATION: EVIDENCE FROM THE MUNICIPALITY OF ECATEPEC DE MORELOS, MEXICO CARACTERISTICAS Y RETOS EN LA ADMINISTRACION FINANCIERA EN MIPYME INDUSTRIALES: EVIDENCIA DEL MUNICIPIO DE ECATEPEC DE MORELOS, MEXICO Abstract: In Mexico, the MSME (micro, small and medium-sized enterprises) covers 99.80% of economic units and employs 74% of the population (INEGI, 2015a). Nevertheless, the gross production percentage is 35.90%. Industrial activity generates higher gross production. This study was accomplished in the State of Mexico, a federation with a great number of economic units and population in Mexico. The municipality of Ecatepec de Morelos, belongs to this entity. It has a high population and unique economic and geographical characteristics. The aim of this study was to analyze the characteristics and financial problems that impact the MSME. The purpose is understanding the conditions of these enterprises and to identify the consequences of the ignorance or lack of application of Financial Administration. A questionnaire was applied to 420 units to identify financial problems and respective tools. We verified that independent of the magnitude of the company, financial knowledge and tools are indispensable. This result is derived from the need to register operations, and analyze and make decisions in finances Classification-JEL: G00, L60, M10 Keywords: Financial Management, Industrial MSMEs, Financial Problems, Financial Tools Journal: Revista Internacional Administracion & Finanzas Pages: 47-63 Volume: 10 Issue: 5 Year: 2017 File-URL: http://www.theibfr2.com/RePEc/ibf/riafin/riaf-v10n5-2017/RIAF-V10N5-2017-4.pdf File-Format: Application/pdf Handle: RePEc:ibf:riafin:v:10:y:2017:i:5:p:47-63 Template-Type: ReDIF-Article 1.0 Author-Name: Ana Isabel Ordonez Parada Author-Name: Carmen Romelia Flores Morales Author-Name: Luis Raul Sanchez Acosta Author-Name: Arturo Medina Castillo Title: CORRELATION BETWEEN THE LEVEL OF ORGANIZATIONAL COMPETENCIES AND THE DEGREE OF SCHOOLING: EVIDENCE FROM A PLANT IN CHIHUAHUA, MEXICO CORRELACION ENTRE EL NIVEL DE COMPETENCIAS ORGANIZACIONALES Y EL GRADO DE ESCOLARIDAD, PLANTA EN CHIHUAHUA, MEXICO Abstract: Competency-based management provides a better basis for human resource management. However, such administration faces several problems in its implementation process. One of these problems is to determine from which factor the competencies of the individual are generated. The objective of this research is to evaluate the level of generic competencies of administrative workers, as well as to determine the relationship between the academic degree and their performance. The methodological approach that was used was mixed including, applied, descriptive-correlational, field with bibliographic support, non experimental, transactional and using the inductive deductive method. The investigation was carried out in a paper mill, with a universe of 129 administrative employees. The employees were evaluated by means of the Assessment Center tool, which applied external and internal consultants. Data were analyzed with regression analysis. Results indicate that the staff generally there is a tendency of average relation between the variables schooling and performance of competencies. However, each competition by the individual reveals varying degrees of behavior. Classification-JEL: D20, D23, J24, M53, O15 Keywords: Evaluation, Organizational Competencies, Degree of Schooling Journal: Revista Internacional Administracion & Finanzas Pages: 65-79 Volume: 10 Issue: 5 Year: 2017 File-URL: http://www.theibfr2.com/RePEc/ibf/riafin/riaf-v10n5-2017/RIAF-V10N5-2017-5.pdf File-Format: Application/pdf Handle: RePEc:ibf:riafin:v:10:y:2017:i:5:p:65-79 Template-Type: ReDIF-Article 1.0 Author-Name: Rodolfo Valenzuela Reynaga Author-Name: Adriana Veronica Hinojosa Cruz Title: ELASTICITY OF MUNICIPAL PUBLIC EXPENSES OF THE CAPITALS OF FEDERATIVE ENTITIES IN MEXICO ELASTICIDAD DE LOS EGRESOS PUBLICOS MUNICIPALES DE LAS CAPITALES DE LAS ENTIDADES FEDERATIVAS EN MEXICO Abstract: The Mexican fiscal system is characterized by a strong dependence on sub-national public finances in relation to the resources that the federal government sends to the states and municipalities. These resources are transmitted through transfers. The composition of municipal public expenditure might be associated with the type of source of income to which local governments have access to. The purpose of this investigation is to determine the behavior of municipal public expenses in the capitals of the Mexican states. We identify the effects of adjustments in the different types of public revenues of municipal expenditure. A data panel consisting of thirty-one cross-sectional (municipalities) with data from 2010 - 2014 was designed. Estimations are made through linear regression models considering fixed effects. The results suggest the total municipal outflows present a greater elasticity with the federal participations than with the rest of the municipal public revenues. Current expenditure is more sensitive to changes in tax revenues than in federal contributions. Public investment responds more to adjustments in federal and state contributions than to changes in local tax revenues and federal contributions Classification-JEL: E62, H71, H72, H76, H77 Keywords: Local Public Spending, Operating Expense, Public Investment Journal: Revista Internacional Administracion & Finanzas Pages: 81-94 Volume: 10 Issue: 5 Year: 2017 File-URL: http://www.theibfr2.com/RePEc/ibf/riafin/riaf-v10n5-2017/RIAF-V10N5-2017-6.pdf File-Format: Application/pdf Handle: RePEc:ibf:riafin:v:10:y:2017:i:5:p:81-94 Template-Type: ReDIF-Article 1.0 Author-Name: Juana Maria Saucedo Soto Author-Name: Alicia Hernandez Bonilla Author-Name: Bernardo Amezcua Nunez Author-Name: Alicia de la Pena de Leon Author-Name: Rebeca Valeria Avila Rocha Title: SILENT GENERATION´S BEHAIVOR REGARDING FASHION COMPORTAMIENTO QUE PRESENTA LA GENERACION SILENCIOSA RESPECTO A LA MODA Abstract: Fashion is part of the cultural aspect of every country. Regardless age or generation, there are some consuming practices to acquire goods. Those goods are not only considered a need but also a social comfort. A generation is, according to Kotler & Armstrong (2011), a group of people that has a similar age and lived in the same period of time. The objective of this research is to analyze consumer behavior towards fashion for a generation. This research was made with a descriptive and exploratory character. The sample for this study is 200 people. An instrument of 46 items was validated and the result is Alfa Crombach of 0.945. Related results show a significant difference in age ranges. Subjects from 70 to 75 years old are more attracted to fashion and being in style. In general, they are conservative people with traditional customs and taste Classification-JEL: M3 Keywords: Silent Generation S, Brand, Fashion, Shopping Habits Journal: Revista Internacional Administracion & Finanzas Pages: 95-103 Volume: 10 Issue: 5 Year: 2017 File-URL: http://www.theibfr2.com/RePEc/ibf/riafin/riaf-v10n5-2017/RIAF-V10N5-2017-7.pdf File-Format: Application/pdf Handle: RePEc:ibf:riafin:v:10:y:2017:i:5:p:95-103