Template-Type: ReDIF-Article 1.0 Author-Name: Zochitl Araiza Garza Author-Name: Nidia Hernandez Castro Author-Name: Virginia Hernandez Mijares Title: ANALYSIS OF CORPORATE SOCIAL RESPONSIBILITY IN CONVENIENCE STORES FROM A CONSUMER PERCEPTION ANALISIS DE LA RESPONSABILIDAD SOCIAL EMPRESARIAL EN TIENDAS DE CONVENIENCIA DESDE LA PERCEPCION DE LOS CONSUMIDORES Abstract: Corporate Social Responsibility (CSR) is currently being incorporated into company strategic management plans. It is important to identify perceptions of consumers regarding this topic. This study analyzes consumer perception of a chain of convenience stores regarding CSR. We consider four dimensions: economic, legal, ethical and philanthropic. The methodology used is empirical, quantitative and transversal. It consists of the application of a structured questionnaire to 194 consumers of stores located in Monclova and Frontera, Coahuila. Information collected was analyzed using t tests for related samples. The results show that consumers support CSR and they value the philanthropic dimension most Classification-JEL: M14 Keywords: Corporate Social Responsibility, Consumers´ Perception, Convenience Store Journal: Revista Internacional Administracion & Finanzas Pages: 1-10 Volume: 11 Issue: 4 Year: 2018 File-URL: http://www.theibfr2.com/RePEc/ibf/riafin/riaf-v11n4-2018/RIAF-V11N 4-2018-1.pdf File-Format: Application/pdf Handle: RePEc:ibf:riafin:v:11:y:2018:i:4:p:1-10 Template-Type: ReDIF-Article 1.0 Author-Name: Karla Gabriela Gomez Bull Author-Name: Marisela Vargas Salgado Author-Name: Aurora Irma Maynez Guaderrama Author-Name: Gabriel Ibarra Mejia Title: IMPACT OF AGE IN PSYCHOLOGICAL CONTRACT ON EMPLOYEES OF RESTAURANT SECTOR IN THE NORTH OF MEXICO IMPACTO DE LA EDAD EN EL CONTRATO PSICOLOGICO EN EMPLEADOS DEL SECTOR RESTAURANTERO DEL NORTE DE MEXICO Abstract: Psychological contract is the agreement of promises and obligations between worker and company, is currently considered as a key factor to understand the behavior and well-being of workers within an organization, however, in this context, age is a generational factor that is suspected of influencing different labor aspects, among which is the psychological contract. For this reason, this work was carried out with the purpose of analyzing whether this generational factor influences the psychological contract, taking as a field of study the restaurant sector located in the North of Mexico. This was carried out through a descriptive, transversal, non-experimental and causal design. Through an Analysis of Variance [ANOVA] it was determined that the age had no significant impact on the psychological contract of the sample studied. Organizations must inquire about the factors involved in the psychological contract with the intention of reinforcing the ties with the worker and permanence of the same Classification-JEL: M10, M12 Keywords: Psychological Contract, Age Journal: Revista Internacional Administracion & Finanzas Pages: 11-19 Volume: 11 Issue: 4 Year: 2018 File-URL: http://www.theibfr2.com/RePEc/ibf/riafin/riaf-v11n4-2018/RIAF-V11N 4-2018-2.pdf File-Format: Application/pdf Handle: RePEc:ibf:riafin:v:11:y:2018:i:4:p:11-19 Template-Type: ReDIF-Article 1.0 Author-Name: Mario Antonio Burguete Garcia Author-Name: Enrique Dario Romero y Cejudo Author-Name: Ramon Sebastian Acle Mena Author-Name: Norma Angelica Santiesteban Lopez Title: THE INNOVATION AND ITS INFLUENCE ON CUSTOMER SERVICE IN THE GARMENT INDUSTRY OF PUEBLA, MEXICO LA INNOVACION Y SU INFLUENCIA EN EL SERVICIO AL CLIENTE EN LA INDUSTRIA DEL VESTIDO DE PUEBLA, MEXICO Abstract: The objective of this research is to prove there is a relationship between Innovation and Customer Service at the Garment Industry Micro, Small, and Medium Enterprises at the Municipality of Puebla, Mexico. This paper provides theoretical knowledge to support the theory that Customer Service is an issue for the Enterprises Competitiveness. The results achieved belong to a quantitative research, leading to the application of a model in order to determine the relationship between Innovation and Customer Service of the Enterprises. The concepts of Customer Service and Innovation were approached practically in the Garment Industry. Finally, the research proves there exists a relationship and an average positive influence between the Innovation variable and the Customer Service variable in the Garment Industry at the Municipality of Puebla Classification-JEL: M31, M10, L67 Keywords: Customer`s Service, Innovation, Garment Industry Journal: Revista Internacional Administracion & Finanzas Pages: 21-37 Volume: 11 Issue: 4 Year: 2018 File-URL: http://www.theibfr2.com/RePEc/ibf/riafin/riaf-v11n4-2018/RIAF-V11N 4-2018-3.pdf File-Format: Application/pdf Handle: RePEc:ibf:riafin:v:11:y:2018:i:4:p:21-37 Template-Type: ReDIF-Article 1.0 Author-Name: Jose Luis Hugo Diaz Biffano Author-Name: Jose Cruz Morales Carpinteyro Author-Name: Silvestre Fernandez Ruiz Title: CHARACTERISTICS OF MICRO COMPANIES INCORPORATED AS CORPORATIONS IN PUEBLA MEXICO CARACTERISTICAS DE LAS MICRO EMPRESAS CONSTITUIDAS COMO SOCIEDADES ANONIMAS EN PUEBLA, MEXICO Abstract: The present work shows the situation that companies classified as Micro keep; as well as: the operation characteristics, knowledge and implementation of social obligations from corporations which were constituted as limited companies due to recommendation or imitation, without having the knowledge of the guidelines and legal obligations, the project was developed with mercantile companies in the metropolitan area in the city of Puebla, Mexico. The present research has an explanatory and evaluative scope, because it explains the characteristics and properties of mercantile companies and assesses the degree of knowledge and implementation of social obligations of corporations classified as micro. The research instrument was designed by applying a survey to 190 companies, which 87of them were micro enterprises. Techniques used: based on the matrix of data, the information was processed by using SPSS and EXCEL software in order to obtain a descriptive summary (media, mean and deviation standard), an analysis of correlation was performed between the dependent variable and the independent variable entities, parametric statistical tests such as the Pearson correlation coefficient and the coefficient of determination, were applied to analyze the association between variables in this study and the percentage of the differentiation of a variable as a consequence of the variation of the other respectively to test the general hypothesis applied multivariate analysis technique called Ji² analysis with the SPSS program to achieve a function of the independent variables that can predict or explain the value d and the dependent variable. In the hypothesis test it was determined that mercantile companies do not operate nor are constituted according to the characteristics of its life cycle, therefore the social obligations do not apply, it is recommended to entrepreneurs and investors to become a legal person that analyze, compare and choose the mercantile society that suits their economic and management capabilities Classification-JEL: D01, D02, D22, D91, K15, K29, L26 Keywords: Characteristics, Micro Enterprises, Joint-Stock Companies, Entrepreneurship Journal: Revista Internacional Administracion & Finanzas Pages: 39-52 Volume: 11 Issue: 4 Year: 2018 File-URL: http://www.theibfr2.com/RePEc/ibf/riafin/riaf-v11n4-2018/RIAF-V11N 4-2018-4.pdf File-Format: Application/pdf Handle: RePEc:ibf:riafin:v:11:y:2018:i:4:p:39-52 Template-Type: ReDIF-Article 1.0 Author-Name: Victor M. Mercader Pomaron Title: INDICATORS AND SOLUTIONS TO IMPROVE THE LABOR ENVIRONMENT IN COMPANIES INDICADORES Y SOLUCIONES DE MEJORAMIENTO DEL AMBIENTE LABORAL EN LAS EMPRESAS Abstract: The business work environment is a factor that fundamentally influences the productivity and results of organizations according to numerous previous studies of different researchers, which affects a number of very broad situations that create the objective of this research. Companies set their goals and try to achieve them in one way or another, but the know-how, generates the big difference that directly and indirectly, impacts the success or failure of companies. Hence, this research identifies and analyzes the need, the causes of inadequate performance and the feasible solutions applicable to the Work Environment and job satisfaction of the companies or work areas. The study was conducted with a sample formed by 645 professionals who work in the state of Baja California, an industrial center of vital importance in Mexico, which is a border with the US state of California. The obtained data gives the opportunity to create categorizations that are useful as indicators and gives a greater knowledge of the causes and variables that induce a crisis in the work and, therefore, require proposals and feasible solutions to be applied. It becomes, then, a challenge for leaders, entrepreneurs, educators and people in general, to be aware of the impact of the work environment Classification-JEL: M11, M12, D20, D22, D74, J28, I31, A13, L23 Keywords: Work Environment, Job Satisfaction, Work Enthusiasm, Values, Motivation, Business Communication, Productivity, Decision Making, Happiness at Work, Ethics, Organizations, Companies Journal: Revista Internacional Administracion & Finanzas Pages: 53-74 Volume: 11 Issue: 4 Year: 2018 File-URL: http://www.theibfr2.com/RePEc/ibf/riafin/riaf-v11n4-2018/RIAF-V11N 4-2018-5.pdf File-Format: Application/pdf Handle: RePEc:ibf:riafin:v:11:y:2018:i:4:p:53-74 Template-Type: ReDIF-Article 1.0 Author-Name: Juan Carlos Roman Fuentes Title: CHARACTERISTICS, ACADEMIC TRAJECTORY AND PERCEPTIONS FROM GRADUATES OF ADMINISTRATION EGRESADOS DE ADMINISTRACION: CARACTERISTICAS, TRAYECTORIAS ACADEMICAS Y PERCEPCIONES Abstract: Within the framework of the evaluation of educational quality as a leading issue in the field of Higher Education this article aims to promote debate, highlight the problems, and promote decision-making based on the empirical evidence from the profiling of those who graduate from the Bachelor of Administration of the Universidad de Chiapas. The tool used for the collection of data is a survey consisting of 60 closedended questions that inquire into their academic and employment history as well as the perceptions constructed by the students during the academic training process. The results show that only a quarter of those who graduate from this Bachelor were able to financially support themselves by working. Most of them graduate being single and there is a slightly higher number of male graduates. The graduates are regarded as having good skills to work in a team and to communicate orally or in writing. Opportunities for improvement are presented in: applying knowledge in research, identifying and locating information, processing and analyzing information, as well as diagnosing and detecting problems. Regarding services provided by the Institution, the following stand out: the tutoring program, internet, external services, facilities and practices in laboratories, and last but not least, the low rates of incorporation into the labor market during student life Classification-JEL: A22, I21, I23 Keywords: Educational Quality, Evaluation, Undergraduates Journal: Revista Internacional Administracion & Finanzas Pages: 75-87 Volume: 11 Issue: 4 Year: 2018 File-URL: http://www.theibfr2.com/RePEc/ibf/riafin/riaf-v11n4-2018/RIAF-V11N 4-2018-6.pdf File-Format: Application/pdf Handle: RePEc:ibf:riafin:v:11:y:2018:i:4:p:75-87